Q1: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small partsinstallation, we will send detail training video, user's manual along with the machine. 95% customers can learn by themselves.
Q2:How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
Q3: Are you factory or trading company?
A: We are a factory with many experience. Q: What's your MOQ? A: We don't have MOQ. No matter 1set order or100sets order, we will give you support with our heart and soul.
Q4:If there is some problems for some parts during warranty period, will your company repair or replace for me?
A:Yes, we will.Please send the main part back to our company, we will repair and send back them to you for free within warranty time. If the problem part can not be repaired well, we will send new one to you within warranty time for free. PS: Not including the consumable parts and Man-made damage.
Q5:Can I buy spare parts from your company if I have spare parts in the future?
A:Yes, please. Our company supply spare parts for all of our machine.
Q6:Give me reasons to chose your company ?
1)Professional factory with competitive price;
2)High quality control and perfect service: All of our machine are adopted top quality parts → Test machine work well for 3 days before delivery → sent working video and all items photos base on the order list to buyer to check → buyer check everything is included and satisfied → Professional plywood package to avoid damage → shipping machine
3)Supply technical support all life time for our machine; We have professional after-sale service team to supply technical support to our clients for free. You can talk with them at any time if you need.4)Strict implementation of after-sales warranty. 5)The important is that you will receive the Corresponding goods after you do payment.
