First of all, thank you for your concern and love for us. We will sincerely provide you with high-quality and affordable products and services, hoping to bring you a satisfied and happy online shopping experience.

In order to avoid unnecessary trouble and misunderstanding in the process of purchasing lamps, please carefully read and understand our product sales rules before purchasing. If there is anything unclear, please contact our customer service at any time. The customer service will be very patient and give you a detailed answer.

[photo shoot]

The pictures of lamps sold are taken in kind. Due to different photographic equipment, technology, angle, light and computer display, some color differences may be caused in the pictures. Please purchase with caution if you can't accept the color difference problem. Please forgive us if such transaction dispute can't be used as the reason for return

[delivery time]

The buyer shall deliver the goods within 48 hours after the payment is made. Special circumstances (legal holidays/customized/hot selling products out of stock, etc.) may lead to delayed delivery Therefore, please ask our salesmen whether the product is available before the auction, so as not to delay your decoration period. thank you

[replacement of damaged goods]

Although the packing of our products is strong, due toDue to delivery to a third partyLong distance transportation and distribution,So there are certain risks,It is inevitable to squeeze the lamps and lanterns, especially the lampshades of glass products. If you find that the lampshades or accessories are damaged when you receive the goods, please contact us immediately and take the photos of the damaged accessories, and we will send you the spare parts by express.

We will be responsible for our services and productsWe will give you a satisfactory answer to any reasonable problem. If there is a problem, we are willing to solve it.

All problems, if each other more calm, frank and tolerant, try to transpose thinking, I believe any problem will be solved.

[freight description]

The buyer can pay in advance or by drawingpay in advanceAfter the buyer and the seller confirm the postage, the buyer first pays the postage to our factory, which will collect the postage and pay it to the express company B:WithdrawalWhen the goods are delivered, the buyer pays the express company directly

[payment method]   Alipay trading is strongly recommended. Rest assured that users who are unable to use Alipay can contact our bank's remittance.

[transportation instructions]   Generally, there are two ways of delivery:Logistics, express

A:The advantage of logistics is that the freight is cheap, but the disadvantage is that the time is a little slower and you have to go to the freight yard to pick up the goods;After the arrival of the logistics goods, the buyer will be informed by phone. Please ask for the delivery address and telephone number, and then take the receiver's ID card to pick up the goods.

B:The advantage of express delivery is fast transportation and door-to-door delivery, the disadvantage is that the freight is relatively expensive. So if the delivery is not urgent, it is generally recommended to send logistics.The principle of express delivery is door-to-door (e.g. within the scope of delivery)

[after sales service]   Our commitment: 3Annual warranty. From the date of purchase, if the product has an electrical fault under normal use, it can obtain a three-year warranty service (excluding the light source). The warranty scope is limited to repair or replace the defective parts

Warranty service is not available under the following circumstances: A.Damage caused by improper use and installation of power supply; B.Damage caused by wrong use or improper repair or modification. C.Damage caused by wrong or negligent use of improper accessories. d.Damage caused by other accidents

[lamp installation]   reminder:The lamps and lanterns of our factory are all attached with the finished product effect drawing. The lamps and lanterns belong to electrical products. In order to ensure safety,Please hire a professional electrician to guide the installation of lamps!!!